Return & Refund Policy

At Shop Marbelle, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Returns

We accept returns requested within 30 days of the delivery date.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Free from stains, odors, makeup, or signs of wear
• Returned with all original tags and packaging, where applicable

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at info@shopmarbelle.com within 30 days of receiving your order.

Please include your order number and the email address used to place the order.

Our customer care team will provide you with return instructions and the appropriate return address.

Please do not send a return without contacting us first.

Return Shipping

We offer free return shipping on eligible returns within the United States.

Once your return is approved, we will provide you with a prepaid return shipping label at no additional cost.

You will not be charged for return shipping when using the prepaid label provided by Shop Marbelle.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@shopmarbelle.com as soon as possible.

Please include your order number and photographs showing the issue so that we can review it and provide an appropriate solution.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5 business days after the refund has been issued for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or item, you may return the eligible item in accordance with this policy and place a new order.

Order Cancellations

If you wish to cancel an order, please contact us at info@shopmarbelle.com as soon as possible.

We will do our best to accommodate cancellation requests. However, once an order has entered processing or has been shipped, we may no longer be able to cancel it.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return where applicable. Any product-specific return restrictions will be clearly disclosed on the relevant product page before purchase.

Gift cards, if offered, are non-refundable.

Contact Us

If you have any questions about a return or refund, please contact us:

Email: info@shopmarbelle.com